The Korean giant has been one of the best electronics manufacturers from decades now. And with the start of mobile business, Samsung became the top seller in India with the release of Galaxy series. Samsung phones were popular because of the impressive specs they offered, all at a wonderful price tag. Smartphones like the Galaxy Note 2, Note 3, S3 and S4 became a rage among Indians in no time.
But lately, Samsung has been playing foul with customers. The Success saga seems to be mishandled by Samsung. A lot of speculations have been reported against Samsung mobile during the last year. Let's go through some of such events.
At the Mobile World congress 2013 held in Germany, Clinton Jeff(of UnleashThePhones fame), was invited to attend the event by Samsung mobile, India. All his expenses were to be covered by SMI including his travel fares, accomodation etc. After reaching Germany, he got a call in his hotel room, asking for his t-shirt size. Puzzled, he told of what he was asked. The next day at MWC, he was handed over one of the t-shirts with a huge Samsung logo at the front, to wear it and volunteer at the Samsung stands, showing demos of Samsung products. This left him in shock. He called back at SMI, was further jerked by conveying him that if he doesn't follow the instructions, his hotel stay would be cancelled immediately, so will be the return tickets. He disagreed to their deal and decided not to comply. Somehow, he managed to return back to India with great deal of trouble, and told that this incident should be kept under the covers.
In another such incident, where a guy uploaded a video of his new Galaxy S4 caught under fire while charging, Samsung declined his warranty claim telling him to remove the video first, and then only would they 'consider' to his handset replacement claim.
Recently after the launch of Galaxy S4, an unnamed person found out a code in S4's firmware that overclocks the CPU while benchmarks run, so as to project higher benchmark scores. After this news, Samsung did fix the bug with an update, but Samsung, WTF!
These are only a few incidents to be named, with more of such events showing Samsung's unethical business terms.
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